FAQS
Product & Materials
Where do your materials come from?
Every element of our jewellery is sourced right here in Australia. Our sea glass and shells are personally beachcombed along the NSW coast, and our pearls and beads are sourced from local Australian suppliers. Even our PVD gold-plated stainless steel is sourced through Australian distributors to ensure we support local industry every step of the way.
What is PVD Gold Plating?
Physical Vapor Deposition (PVD) is a vacuum coating process that produces a brilliant and functional finish. It is much thicker and more durable than standard gold plating, making it highly resistant to corrosion, sweat, and tarnishing.
Can I wear my jewellery in the water?
Absolutely. The Emu didn't forge these pieces just to watch the tide from the sidelines. The 316L and 304 Stainless Steel foundations are rust-proof and sweat-proof, making them the perfect companion for life in the elements. Because we use a PVD vacuum bond for our gold and silver finishes, you don't have to worry about the colour flaking off after a morning at the beach.
While our metal is waterproof, we recommend rinsing your jewellery in fresh water after swimming in the ocean or pools to keep the sea glass and pearls looking their best.
To learn more about the materials we source and why they last, explore The Elements guide.
Orders & Shipping
Will my jewellery look exactly like the photo?
Because we use natural sea glass, stones, and shells, no two pieces are identical. While the design and style will match the photo, the specific shape and tint of the sea glass or stone will have its own unique "fingerprint" from the ocean. Curious about how rare your colour is? Check out The Emu's Sea Glass Rarity Scale.
How long will it take to get my order?
We hand-package every order within 1–2 business days. Standard shipping usually takes 3–7 business days via Australia Post, while Express Shipping is typically 1–3 business days.
Do you ship internationally?
Currently, Seaform Studio ships within Australia only.
Returns & Care
What if I change my mind?
We want you to love your new piece! We offer a 14-day return window for a refund or store credit, provided the item is unused and in its original packaging. Please email us at seaformstudio@outlook.com to start the process.
How do I clean my jewellery?
Simply wipe it with a soft, lint-free cloth. For a deeper clean, use mild soap and warm water, then dry thoroughly. Avoid harsh chemicals or ultrasonic cleaners, as these can damage the natural surface of shells and pearls. For more tips on keeping your pieces shining, check out our Materials & Care Guide.